CSG International : Why the Quote To Cash Process Is Broken

Market Closed - Nasdaq Other stock markets 04:00:00 2024-07-02 pm EDT			5-day change	1st Jan Change
40.43 ^USD	-0.15%		-1.41%	-24.02%

Jun. 10	C4 Therapeutics Appoints Ron Cooper Board Chairman	MT
Jun. 03	CSG Systems International Acquires iCG Pay	MT

June 28, 2024 at 01:35 pm EDT

Picture the Scene: The High Cost of Inefficiency

Imagine a scenario that's all too familiar today: Your sales team is putting together a quote for an enterprise customer, but it's proving difficult.

The customer wants to see complex multi-line, multi-access, multi-site, multi-partner offerings in a single quote. Complicated pricing models are involved. A customized bundle has to be applied. The quote demands both flexibility and precision.

And your CPQ system can't cope with it. 

Your sales team must then resort to manual processes, creating the enterprise quote in a Word or Excel document. It takes a month to issue the quote to the customer, who was expecting it weeks ago.

When the customer then requests additional services for one of their sites, your salesperson manually updates the quote and forwards it to fulfillment. As your CPQ is not service-aware, it's only at this point that the fulfillment team discovers the customer doesn't qualify for one of the requested services, necessitating yet another manual revision.

Compounding the problem, the billing system processes the outdated, original quote, sending an invoice that now undercharges the customer, reflecting none of the updates. This oversight, unless caught and corrected, leaves money on the table.

None of your systems are communicating effectively. Frustration mounts among your team members and customers alike. And critical revenue is put at risk.

Latest news about CSG Systems International, Inc.

C4 Therapeutics Appoints Ron Cooper Board Chairman	Jun. 10	MT
CSG Systems International Acquires iCG Pay	Jun. 03	MT
CSG Systems International, Inc. acquired iCheckGateway.com LLC (iCG Pay) for $17 million.	Jun. 02	CI
CSG Systems International Keeps Quarterly Dividend at $0.30 per Share, Payable June 27 to Holders of Record June 14	May. 16	MT
CSG Systems International, Inc. Approves Quarterly Dividend, Payable on June 27, 2024	May. 16	CI
CSG Systems International, Inc. Appoints Samantha Greenberg to Board of Directors	May. 16	CI
(CSGS) CSG Expects Fiscal Year 2024 EPS Range $3.85 - $4.15	May. 01	MT
Earnings Flash (CSGS) CSG Reports Q1 Revenue $295.1M	May. 01	MT
Earnings Flash (CSGS) CSG Reports Q1 EPS $1.01	May. 01	MT
Transcript : CSG Systems International, Inc., Q1 2024 Earnings Call, May 01, 2024	May. 01
Tranche Update on CSG Systems International, Inc.'s Equity Buyback Plan announced on August 2, 2023.	May. 01	CI
CSG Systems International, Inc. Reports Earnings Results for the First Quarter Ended March 31, 2024	May. 01	CI
CSG Systems International, Inc. Reaffirms Financial Guidance for the Full Year of 2024	May. 01	CI
CSG Systems International Initiated at Outperform by RBC, Price Target Set at $61/Share Amid Bullish View on Growth Goal	Mar. 27	MT
Banglalink Boosts Customer Experience for Future-Ready Growth with CSG	Mar. 04	CI
Wells Fargo Adjusts Price Target on CSG Systems International to $50 From $53, Maintains Equal-Weight Rating	Feb. 08	MT
Transcript : CSG Systems International, Inc., Q4 2023 Earnings Call, Feb 07, 2024	Feb. 07
(CSGS) CSG SYSTEMS INTERNATIONAL Forecasts Fiscal Year 2024 EPS Range $3.85 - $4.15	Feb. 07	MT
Earnings Flash (CSGS) CSG SYSTEMS INTERNATIONAL Posts Q4 Revenue $297.3M	Feb. 07	MT
Earnings Flash (CSGS) CSG SYSTEMS INTERNATIONAL Reports Q4 EPS $0.92	Feb. 07	MT
Tranche Update on CSG Systems International, Inc.'s Equity Buyback Plan announced on August 2, 2023.	Feb. 07	CI
CSG® Approves Quarterly Cash Dividend, Payable on March 28, 2024	Feb. 07	CI
CSG Systems International, Inc. Reports Earnings Results for the Fourth Quarter and Full Year Ended December 31, 2023	Feb. 07	CI
CSG Systems International Provides Earnings Guidance for the Full Year 2024	Feb. 07	CI
Microsoft, T-Mobile US, Comcast Top Cloud, Communication Picks for 2024, Oppenheimer Says	Dec. 19	MT

Chart CSG Systems International, Inc.

Duration

Period

More charts

Company Profile

CSG Systems International, Inc. is a software-as-a-service (SaaS) platform company. The Company provides revenue management, digital monetization, customer experience, and payments solutions. It offers integrated real-time revenue management platforms leveraging public cloud, private cloud, or on-premises deployments to optimize and monetize transactions at every stage of the customer lifecycle. Its products are used in the areas of 5G/internet of things (IOT) monetization, financial services, technology, telecom, field service management, operations support systems/business support systems (OSS/BSS), journey orchestration, journey analytics, customer experience, and integrated payments. It offers operational services encompassing infrastructure management, including hardware, application, and environmental management and application configuration management, including configuration development, release, and deployment. It also offers solutions in ACH and credit card processing.

Income Statement Evolution

More financial data

Ratings for CSG Systems International, Inc.

Trading Rating

Investor Rating

ESG Refinitiv

More Ratings

Analysts' Consensus

Sell

Buy

Mean consensus

BUY

Number of Analysts

Last Close Price

40.43USD

Average target price

65.56USD

Spread / Average Target

+62.15%

Consensus

EPS Revisions

Estimates Revisions

Quarterly earnings - Rate of surprise

Company calendar

	1st Jan change	Capi.
CSG SYSTEMS INTERNATIONAL, INC.	-24.02%	1.15B
ACCENTURE PLC	-13.42%	190B
TATA CONSULTANCY SERVICES LTD.	+5.90%	172B
IBM	+8.41%	161B
AUTOMATIC DATA PROCESSING, INC.	+1.57%	96.46B
CROWDSTRIKE HOLDINGS, INC.	+50.81%	95.43B
RELX PLC	+14.95%	84.2B
INFOSYS LIMITED	+5.07%	78.93B
SNOWFLAKE INC.	-28.68%	47.81B
HCL TECHNOLOGIES LIMITED	+1.00%	47.66B

Stock Market
Equities
CSGS Stock
News CSG Systems International, Inc.
CSG International : Why the Quote To Cash Process Is Broken — And How CSPs Can Fix It

Protect and grow your investments with the help of our experts Securing my Investments

"); for (var element in ICConf) { if (document.getElementById("zpp"+element)) { document.getElementById("zpp"+element).innerHTML = ""; } } InvestingChannelQueue.push(function() { ic_page = InvestingChannel.UAT.Run("5c5a75c3-8896-4592-98f8-dc06e6fdcc56"); }); } gaEvent('adspv', 'InvestingChannel_v2', 'US');googletag.cmd.push(function() { googletag.pubads().setTargeting('Edition', 'en_US');googletag.pubads().setTargeting('UserType', 'free');googletag.pubads().setTargeting('Content', 'equities');googletag.pubads().setTargeting('codezb', '8924');googletag.enableServices();googletag.pubads().collapseEmptyDivs();try{googletag.pubads().getSlots().forEach(function(slot){if(slot.getSlotElementId().startsWith('zpp')){;}else{googletag.pubads().refresh([slot],{changeCorrelator: false});}})}catch(error){console.error(error)}});$(document).ready(function() { $( document).on('zbv_visible',function () {startAdsService();}); if (document[zbv_hidden]===false) { startAdsService(); } });

CSG International : Why the Quote To Cash Process Is Broken — And How CSPs Can Fix It (2024)